Frequently Asked Questions

Everything you need to know about shopping with Max.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout.

How do I initiate a return or exchange?

You can return unworn items with tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.

How do I find the right size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At Max, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester as part of our sustainability roadmap.